How to Recover AIOU CMS Username and Password Without Phone Number
There is nothing more stressful for an Allama Iqbal Open University (AIOU) student than staring at the CMS login screen with a looming assignment deadline, realizing you have forgotten your password, and knowing the registered phone number is long gone. Whether you lost your SIM card, changed networks, or the university has an incorrect number on file, the standard 'Forgot Password' button feels useless because you cannot receive the OTP.
Don't panic. While the automated system relies heavily on SMS, there are manual backdoors and administrative protocols designed specifically for this scenario. This guide covers exactly how to regain access to your Aghi portal and CMS profile without needing that old mobile number.
Why the Standard Recovery Fails
Usually, when you click "Forgot Password" on the AIOU CMS (Oracle PeopleSoft) portal, the system automatically dispatches a One-Time Password (OTP) to the mobile number registered during your admission. If that number is inactive or incorrect, the process hits a dead end. However, AIOU allows for alternative recovery methods involving email, helpdesk tickets, and regional office intervention.
Method 1: Try the Default Password Logic First
Before initiating a recovery request, it is crucial to verify if you are still on the default credentials. Many students assume they have a custom password when they are actually using the system-generated one. If you haven't manually changed your password in the past, try this combination:
- Username: Your Student ID (e.g., 0000543210) or Registration Number (CAPS).
- Password: The last four digits of your Registration Number (e.g., if Reg No is 19ABC4567, the password is 4567).
Method 2: The AIOU Helpdesk (AACS) Route
This is the most effective method when you do not have access to your phone. The AIOU Helpdesk (Support Ticket) system operates independently of your CMS login.
- Visit the Helpdesk: Go to
support.aiou.edu.pk. - Submit a Ticket: Do not log in. Look for the option to "Submit a Ticket" as a guest or visitor.
- Fill in Details:
- Name & Email: Use a currently active email address (this is where they will send your new password).
- Category: Select "Examinations" or "IT/CMS Support".
- Message: Clearly state: "I have lost access to my registered mobile number and forgotten my CMS password. Please reset my password and send it to this email address."
- Attach Proof: You must attach a clear picture of your Student ID card or CNIC/B-Form to prove your identity. Without this, they will not reset the credentials for security reasons.
Method 3: Contacting the Regional Office
If digital methods fail, your Regional Center has administrative rights to reset credentials manually.
- Email the Region: Find the official email of your regional campus (e.g.,
rd_lahore@aiou.edu.pk). Send an email with your Roll No, Reg No, and a scan of your CNIC requesting a password reset due to a lost SIM. - In-Person Visit: Visiting the Network Administrator at your regional campus is the fastest way. Bring your original documents. They can often reset the password and update your phone number on the spot.
Frequently Asked Questions
Can I use my Tutor's account to reset my password?
No, Tutors do not have administrative access to student profiles. You must contact the Helpdesk or Regional Office.
How long does the Helpdesk take to reply?
Usually, it takes 24 to 48 working hours. However, during exam or admission peak seasons, it may take up to a week.
Can I change my registered phone number online without logging in?
No. To change your number, you either need to log in to CMS first or send a physical application to the university to update the record on the backend.
